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| Q: | There are so many mcse braindumps (brain dumps) in the internet that I can study them for free, what is the point of buying your products? |
| A: | Our Product is with explanation and references, you will be able to study a question with some supported references links and details explanation from our experts. In addition, some products offer a video explanation package in which practice test question will be simulated and solved using video. Just memorising a question and answer using mcse braindumps (brain dumps) is unlikely to help you passing an exam, yet you are not learning anything at the end so we strongly recommeded you to use our products. |
| Q: |
Do
you guarantee your products?
|
| A: |
Refund Policy - If You Don't Pass the corresponding exam, the product can be returned for refund, To entitle for this refund you must fulfil the following: a) You must take the exam after one month of purchase and no later than three month of purchase. b) You must contact us by email (refund@itexams.co.uk) and send your original copy of the exam transcript to us within 14 days from the date you fail the exam. You should include your postal address, email address and Name in your mail. c) You purchase it with the normal price. Products purchase under the Promotion Price are not valid for this refund policy as we already sell it at an unbeatable price. Product Warranty - We try our best to minimise any mistakes in our products, however, IT Exams Ltd. does not guarantee our products for any particular purposes apart from the examination where we have set a refund policy. |
| Q: |
I
would like to try your study guides but how can I trust your products?
|
| A: |
We
have some free demo questions
and answers published in our web site, you can read them freely in our
web and judge yourself the quality of our products. Our products are
written by a group of IT Professionals who hold MCSE, Master CNE, CCNA
and IBM Certified Specialist qualifications.
|
| Q: |
Can
I get a copy of the latest updated product from you after I have purchased?
|
| A: |
Free
Update - You are entitle for free update on our latest product for three
months provided that you have purchase the corresponding product and
still have the right to use it (when you request for refund, you lost
this right). Check our web site before you want to take the exam, if
there is an update, request an update by emailing to update@itexams.co.uk.
|
| Q: |
Can
I order a hard copy of your product?
|
| A: |
At
this moment, we only sell our product in Electronic document format
as we don't want to go through the hassle of any custom duties and printing
related matters. However you can always order our product in Electronic
document format and then print it out later.
|
| Q: | What is the requirement to use your products? |
| A: | Product Format - Our products arel in Acrobat PDF file format (some products may required Acrobat Reader version 5.0), please make sure that you can use this format before you buy. |
| Q: | How do you deliver the products? |
| A: | Once you have placed the order, you will be directed to a page to download the product you purchased immediately. However, if you use paypal to purchase our practice test that are bundled with video explanation, then you will only able to download the product within 24 hours of purchase but you will receive a free CD in 3-6 working days. We only provide electronic copy at this moment, for hard copy, please email, we will charge you for the printing and postal cost, which are not refundable. |
| Q: | How Can I make sure that you will not use my Credit Card information for any other purposes? |
| A: | We don't ask you to fill in your credit card details directly in our site, we, however redirect you to our Credit Card Processing Service Provider ClickBank or Paypal, hence you have nothing to worry about the risk of ordering in our site using a credit card. Click the following to see who is click bank: Click Bank , and paypal in addition, most credit card company provide you a fraud protection, in case we are not selling anything but take your money, you can complain to your bank. Of course, if you have any problems after purchasing the product, you should always contact us first at info@itexams.co.uk |
| Q: | I still not convince to buy via Credit Card, but I want to try out your product, what can I do? |
| A: | Email us at info@itexams.co.uk we will discuss with you any other possible payment methods, normally you need to buy a bank draft or banker cheque in pound sterling or you can also write a cheque in pound sterling, USD or Euro if you could do so. In addition, we will also require that you purchase for at least 2 products or more if you are not using credit card to pay. There are quite a number of customers who have purchased our products by cheque sucessfully, so please do not hesistate to contact us if you cannot purchase using credit card. |
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Contact us at info@itexams.co.uk |